Cancellation & Refund
Order Cancellation
Orders for standard (non-customized) products can be cancelled within 24 hours of placing the order, provided production or dispatch has not begun.
Orders for customized or logo-branded products can be cancelled only before production begins. Once your design has been approved and production has started, the order cannot be cancelled, as materials and branding are specific to your requirements.
For bulk and corporate orders, cancellation terms will be specified at the time of quote confirmation. Any advance payment made to confirm production is non-refundable once production has commenced.
Returns
Customized and personalized products (logo-branded items, engraved or printed goods) are not eligible for return, except in cases of manufacturing defects or damage during transit.
Standard, non-personalized products may be returned within 7 days of delivery if unused, in original packaging, and accompanied by proof of purchase.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number, photos of the item, and unboxing proof. We will arrange a replacement or refund after verification.
Refunds
Approved refunds are processed to the original payment method within 7 to 10 business days.
For orders paid via partial advance and Cash on Delivery, refunds on the advance portion will be processed as per the above timeline once a cancellation or return is approved.
To request a cancellation, return, or refund, contact us at alfagiftsolutions@gmail.com or on WhatsApp with your order number.