Grievance Redressal Policy

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Alfa Gift Solutions ("Gift On Demand") has appointed a Grievance Officer to address any complaints or concerns regarding our website, products, or services.

Grievance Officer Details

Name: Siraj
Designation: Grievance Officer, Alfa Gift Solutions
Email: alfagiftsolutions@gmail.com
Phone: +91 97178 01827
Address: Jhandewalan Extension, Karol Bagh, New Delhi – 110005, India

How to Raise a Grievance

If you have a complaint regarding an order, product quality, delivery, billing, or any other aspect of your experience with us, please write to the Grievance Officer at the email address above with the following details:

• Your full name and contact information

• Order number (if applicable)

• A clear description of your complaint

• Any supporting documents or photos, where relevant

Resolution Timeline

• We will acknowledge receipt of your complaint within 48 hours.

• We aim to resolve all grievances within 30 days of receipt, in accordance with applicable Indian consumer protection regulations.

We are committed to addressing customer concerns fairly and promptly. If you are not satisfied with the resolution provided, you may escalate your complaint through the National Consumer Helpline or the appropriate consumer forum.